Journal Craft , Art Journaling products Terms and Conditions

Terms and Conditions

Privacy Policy

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.

Returns and Refund policy

We hope you will be delighted with your Journal Craft products. If you are not happy with your purchase for any reason we will refund the cost of your purchase, provided that the items have not been used and are still in their original condition and wrapping. We must be notified within 7 days of receipt that you would like to apply for a refund.

Please follow the steps below.

Contact us on 0845 838 1843 - between the hours of 9.30am and 5pm (GMT) to inform us that you would like to return your items.
Package the items carefully (preferably in their original packaging, ensuring you have crossed out the original delivery details). Be sure to enclose the original packing note, or alternatively your full name, address and email, and state clearly the reason for returning the goods
Address to: -

Journal Craft - RETURNS
17 Warleigh Drive
BATH BA1 7PT
We recommend that you obtain proof of posting, or insure it for the value of the packing note. Unfortunately we cannot be responsible for packages that do not arrive back with us, or are damaged in transit.

Upon receipt, we will check that items have not been used and are in their original wrapping, and will refund the cost of your goods

Damaged Items

If your products are damaged on arrival, please contact us on 0845 838 1843 within 3 days of receipt and we will arrange to either send out replacement items or a refund.

Prices

It it our policy to keep prices rounded up or down to the nearest 25p. So, rather than charging you £4.99 the price of an item may be priced at £4.75, or occasionally rounded up to £5.00.

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